Here is your updated Privacy Policy with today’s date included.
Privacy Policy
Effective Date: 20 February 2026
Business Name: Pipers Promise
Website: https://piperspromise.com.au
1. Introduction
Pipers Promise (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information obtained through our marketing activities, including Meta (Facebook and Instagram) Lead Forms.
2. What Information We Collect
We may collect the following personal information:
First Name
Email Address
Phone Number
We collect this information when you:
Submit a Meta (Facebook or Instagram) Lead Form
Submit a form on our website
Contact us through piperspromise.com.au
We do not collect sensitive personal information.
3. How We Collect Your Information
We collect personal information directly from you when you voluntarily provide it by:
Completing a Meta Lead Form
Requesting a quote, booking, or consultation
Submitting an enquiry via our website
Meta Platforms may provide us with information you submit through their lead generation tools in accordance with their own privacy policy.
For more information on how Meta handles your data, please refer to:
https://www.facebook.com/privacy/policy/
4. Why We Collect Your Information
We collect your personal information to:
Respond to your enquiry
Provide quotes or information about our services
Contact you regarding bookings
Send follow-up communications
Send marketing or promotional information (where permitted by law)
Improve our services and marketing efforts
5. Marketing Communications
By submitting your details through a Meta Lead Form or our website, you consent to being contacted by Pipers Promise via:
Phone call
SMS
Email
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link in emails
Replying “STOP” to SMS messages
Submitting an opt-out request through piperspromise.com.au
6. Disclosure of Personal Information
We may disclose your personal information to:
CRM and marketing platform providers
IT service providers
Professional advisers (such as legal or accounting services)
Government or regulatory authorities where required by law
We do not sell your personal information to third parties.
7. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information may be stored in:
Secure CRM systems
Cloud-based marketing platforms
Secure email systems
Some service providers may store data on servers located outside Australia.
8. Access and Correction
You may request access to or correction of the personal information we hold about you.
To make a request, please submit an enquiry through our website at:
https://piperspromise.com.au
We will respond within a reasonable timeframe.
9. Retention of Information
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
10. Complaints
If you believe we have breached the Australian Privacy Principles, you may submit a complaint through piperspromise.com.au.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on piperspromise.com.au with a revised effective date.
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