piperspromise.com.au

Privacy Policy

Here is your updated Privacy Policy with today’s date included.

Privacy Policy

Effective Date: 20 February 2026
Business Name: Pipers Promise
Website: https://piperspromise.com.au

1. Introduction

Pipers Promise (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information obtained through our marketing activities, including Meta (Facebook and Instagram) Lead Forms.

2. What Information We Collect

We may collect the following personal information:

  • First Name

  • Email Address

  • Phone Number

We collect this information when you:

  • Submit a Meta (Facebook or Instagram) Lead Form

  • Submit a form on our website

  • Contact us through piperspromise.com.au

We do not collect sensitive personal information.

3. How We Collect Your Information

We collect personal information directly from you when you voluntarily provide it by:

  • Completing a Meta Lead Form

  • Requesting a quote, booking, or consultation

  • Submitting an enquiry via our website

Meta Platforms may provide us with information you submit through their lead generation tools in accordance with their own privacy policy.

For more information on how Meta handles your data, please refer to:
https://www.facebook.com/privacy/policy/

4. Why We Collect Your Information

We collect your personal information to:

  • Respond to your enquiry

  • Provide quotes or information about our services

  • Contact you regarding bookings

  • Send follow-up communications

  • Send marketing or promotional information (where permitted by law)

  • Improve our services and marketing efforts

5. Marketing Communications

By submitting your details through a Meta Lead Form or our website, you consent to being contacted by Pipers Promise via:

  • Phone call

  • SMS

  • Email

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Replying “STOP” to SMS messages

  • Submitting an opt-out request through piperspromise.com.au

6. Disclosure of Personal Information

We may disclose your personal information to:

  • CRM and marketing platform providers

  • IT service providers

  • Professional advisers (such as legal or accounting services)

  • Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored in:

  • Secure CRM systems

  • Cloud-based marketing platforms

  • Secure email systems

Some service providers may store data on servers located outside Australia.

8. Access and Correction

You may request access to or correction of the personal information we hold about you.

To make a request, please submit an enquiry through our website at:
https://piperspromise.com.au

We will respond within a reasonable timeframe.

9. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may submit a complaint through piperspromise.com.au.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au/

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on piperspromise.com.au with a revised effective date.

If you’d like next, I can:

  • Make a shorter, more elegant version that fits a premium brand feel

  • Add stronger SMS consent language (for Spam Act compliance in Australia)

  • Draft matching Website Terms & Conditions

  • Or format this in clean HTML so you can paste it directly into GoHighLevel